Category: Law Firm Growth

Developing rapport with clients: Key strategies for trust
October 22, 2025 by Susan Mohr Why Client Rapport Is Your Most Valuable Asset When we talk about building rapport, we’re talking about creating a real, professional relationship—one built on a solid foundation of mutual trust, understanding, and respect. This connection is so much more than a simple transaction. It’s the very bedrock of client loyalty, open communication, and ultimately, better… Continue reading Developing rapport with clients: Key strategies for trust
7 Client Communication Best Practices for 2025
September 22, 2025 by Susan Mohr In the competitive legal and healthcare sectors, the quality of your client relationships can make or break your practice. While expertise is fundamental, it is the clarity, consistency, and empathy in your communication that builds lasting trust and drives referrals. Mastering communication is not just about avoiding misunderstandings; it is a strategic imperative that directly… Continue reading 7 Client Communication Best Practices for 2025
Shifting Your Budget from Expense to Investment
September 20, 2025 by Susan Mohr Crafting Your Law Firm Marketing Budget A well-planned law firm marketing budget is your roadmap to predictable growth, not just another line item on an expense report. Most firms allocate between 2% and 10% of their gross revenue, and for those serious about scaling their client base, this investment is the first real step toward… Continue reading Shifting Your Budget from Expense to Investment
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